If for any reason you are unhappy with your purchase and would like to return your order, please contact our customer service team at firstname.lastname@example.org with further information and they’ll be able to assist you further. If applicable, they’ll organise a return for the items for a refund or exchange.
The following terms and conditions apply with returning your order for a refund or exchange:
- The product must have been purchased directly from the PureLifespan website. If your items were purchased at an authorised retailer, please contact that retailer directly to arrange a return.
- Products must be returned at the cost of the buyer within 30 days of the original order date.
- A proof of purchase (receipt or packing slip) must be enclosed with your return.
- We cannot accept returns on used products or opened products.
- Original shipping and handling charges are non-refundable in the cases such as item is no longer required, you failed to claim or refuse the item at customs, ordered in error, or missed the delivery.
- Upon receipt of the order, your item(s) will be refunded to the original form of payment used to purchase the goods, minus a restocking and administration fee. Please allow up to 30 working days to receive the refund.
- No responsibility will be accepted by PureLifespan for late, lost, incomplete, misdirected, delayed, incomplete, inaccurate or illegible refund claims due to error, omission, tampering, theft, destruction or otherwise.
- Please note that packages can take several weeks to be returned to us. A full refund will be given if the return is a result of our error.
- PureLifespan reserves the right to, in its sole discretion, disqualify any refund claim that we have reason to believe does not comply with the Terms and Conditions and/or verify the validity of all claimants, as it deems necessary.